Shipping & Returns

🚚 Shipping & Returns

Free UK shipping over £50 • Hassle-free 30-day refund policy • No return required in most cases

🌎 Shipping

🎁

Free UK Shipping on Orders Over £50

Orders under £50 have a small shipping fee applied at checkout. We also ship worldwide — rates calculated at checkout.

🇬🇧

United Kingdom

10–15 business days

🇪🇺

European Union

12–20 business days

🌎

Rest of World

15–25 business days

🕒 Orders are processed within 1–3 business days (Monday–Friday, excluding bank holidays). You'll receive a tracking email as soon as your order ships.
⚠️ Import Duties & Taxes: For deliveries outside the EU and US, import duties, taxes, and VAT may be levied by your local customs authority upon delivery. These charges are the responsibility of the recipient.

↩️ Refunds & Problems

We want you to love your bag. If something isn't right, just contact us — no need to return the item in most cases. We'll sort it for you directly.

What we cover

✓ Item arrived damaged or faulty
✓ Wrong item received
✓ Item not as described
✓ Order not arrived within 45 days

How it works

1

Contact Us Within 30 Days

Email hello@lookielikey.co.uk with your order number and a brief description of the issue. Photos help if the item is damaged or incorrect.

2

We Investigate

We'll look into your case and get back to you within 24 hours. In most cases, no return is required — we handle everything on our end.

3

Refund or Replacement

Once verified, we'll issue a full refund or send a replacement — whichever you prefer. Refunds are processed within 5–7 business days.

🔒 Your statutory rights under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 are fully protected, including your right to cancel within 14 days of receiving your order.

Need help with an order?

Our team responds to every enquiry within 24 hours.

✉️ Contact Us at hello@lookielikey.co.uk